SHIPPING INFORMATION IN THE WARMER/SUMMER MONTHS
Chocolate, candy and temperature sensitive products
- Though we do take great care in packing our temperature sensitive products with insulation and ice packs during the Summer Months, we suggest 2 day or overnight shipping which when added to your cart will be noted as such. Once you receive your emailed tracking details and estimated delivery date, make sure someone will be home to receive it or leave a note or call UPS at 800.742.5877 with additional instructions to hold onto the package, so that the package is not left outside in direct sunlight.
- When prudent, we might delay shipment.
- During the months of May-September, ground and 2 day orders will only ship Monday-Wednesday and Overnight orders will ship Monday-Thursday. No orders will ship on Friday.
- While we do our best to ensure timely delivery of all shipments, Heaven Sent is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.
What do I do and who do I contact if I have received melted product?
- If you have received melted product, you are required to take a picture of the melted product right away and contact customer service within 24 hours of receipt case at either email@example.com or 844-543-2836 in order to be accommodated by a replacement or refund.
ONLINE RETURN POLICY
- We cannot accept returns of edible product, unless it had been damaged in transit. We thank you in advance for understanding this policy. If this is the case please contact customer service at 844-543-2836 or email us at firstname.lastname@example.org within 24 hours of receiving your order.
- Please note, original order shipping costs are not refundable or transferable.
- From the time of receipt of a return, refunds can take an estimated 5-7 business days.
- Heaven Sent accepts Paypal.
- For wholesale inquiries, please email email@example.com
PLACING AN ORDER
- Can I create an account when I place my order?
- Yes, you will have the option to create an account when you place your order. We advise that you do this in order to easily access and track your order history and update information. If you require assistance setting up an account during checkout, please phone us at 1-866-939-5267, and we will help you through the process. Note: Once orders are placed, you can not create an account associated with that order.
- Does the invoice sent with my package include prices or credit card information?
- We include a general packing slip with each order which includes the order number, shipping address, bill to address, your gift message (when applicable), and the items you ordered. It does not include prices (to include product and shipping costs), and credit card number or information.
- Please feel free to contact our Customer Services, 844-543-2836 , to inquire about product information, order information – including shipment, tracking, or payment between 9am and 5pm, Monday through Friday.